FAQ
General FAQ
- You're in control. Whenever you want, however you like, the Fleshlight sexual gratification alternative is there to fulfill your sexual fantasies and meet your desires.
- Nothing is closer to the real thing. Our soft, pliable, non-vibrating SuperSkin sleeve has been designed to provide the most realistic intercourse simulation known to man.
- Improve stamina & performance. Whether you're a real Casanova or just a rookie to the game, there is always room for improvement. Test your skills, practice new techniques, and test how long you can last in one of our specially designed inserts, created for maximum sensation.
- Practice safe sex. The Fleshlight was created, in part, to address the risks associated with promiscuity, the spread of STDs (sexually transmitted diseases), and unwanted pregnancy. Whether you're having trouble finding a safe partner or waiting for the right one to come along, the Fleshlight offers a safe and satisfying means for expressing your sexuality.
- Lifetime of pleasure. With proper use and care, the Fleshlight will last you a lifetime. If only it were that easy with real sexual partners.
Our soft, pliable, non-vibrating Real Feel Super Skin® sleeve is made from a patented, high-quality material designed to replicate the sensation of penetrative sex. The molded sleeve comes housed in an attractive and sturdy canister that resembles an ordinary flashlight, allowing for simple and discreet storage. It's easy to use and clean, and is 100 percent safe. With proper usage, your Fleshlight will give you a lifetime of enjoyment!
Fleshlight Sizes and Dimensions
The full size Fleshlight is our largest option which accommodates 9-10 inches in length and up to 7 1/2 inches in girth. This includes the STU, Ice, Turbo, BYO and FL Girl sleeves, etc. (These options will also have the largest opening diameter at the point of penetration).
The smaller more compact units we offer are the Go which accommodates 8-9 inches in length and up to 6 1/2 inches in girth, the Flight at 7-8 inches in length and up to 5 1/2 inches in girth and the Quickshot which is an open-ended product that is about 4 inches long and accommodates up to 4 1/2 inches in girth.What are Fleshlights made out of?
Our sleeves are made of a mineral-based patented polymer, made with white food-grade mineral oil. It’s also 100% hypoallergenic and biodegradable.Â
All of our dildos will be made of silicone.
What is the difference between the sleeves?
The inner textures will be the main difference in all of our sleeves. Each inner texture is carefully crafted by our R&D department to create a unique and pleasurable experience. All Fleshlight Girl and Fleshjack Boy sleeves will have their orifices molded directly from the stars.
What sleeve should I buy? What sleeve is right for me?
We have hundreds of Fleshlight products, but the reviews and opinions vary by user. If you are having trouble deciding which product to purchase, reach out to us at customerservice@fleshlight.com for personalized recommendations. We would be happy to answer any questions you may have!
Suggested items for first time purchase/beginners.
- Fleshlight - You will need the Fleshlight Sleeve and plastic casing to use the product as intended.
- Water-Based Lubricant - We recommend Fleshlube but there are many other brands of water-based lubricants sold on our website as well.
- Fleshwash - Anti-bacterial toy cleaner that should be used every time you clean your Fleshlight, in addition to warm water.
- Renewing Powder - This product will restore the skin-like feel of the sleeve and prevent stickiness.
Optional but useful products:
- Sleeve Warmer - Used to heat the inside of the sleeve to simulate a more realistic experience.
- Fleshlight Air - Device that will speed up the drying process by blowing air into the sleeve and case.
- Drying Racks - 3 options to choose from that will make drying a breeze!
- Shower Mount - Allows your Fleshlight experience to be hands-free.
How do I clean my Fleshlight?
Please follow this link to view our use & care guide:
https://www.fleshlight.com/blogs/fleshlife/how-to-clean-and-care-for-your-fleshlight-2021-edition
What is the best way to dry my Fleshlight?
We sell multiple products to assist with drying your Fleshlight more efficiently:
https://www.fleshlight.com/products/fleshlight-air
https://www.fleshlight.com/collections/drying-units/products/screw-dry
https://www.fleshlight.com/collections/drying-units/products/hang-dry
https://www.fleshlight.com/collections/drying-units/products/stand-dry
After cleaning your Fleshlight, it needs to be stored in a cool, dry, ventilated area to fully dry. You may also carefully thread a paper towel or microfiber towel through the sleeve to speed up the drying process. Always make sure your sleeve is fully dried before putting it away or applying Renewing Powder.
Can I use a condom with my Fleshlight?
Yes, you can! Make sure that the condom you are using is only lubricated with a water-based lubricant. You will still need to clean your Fleshlight after use with a condom to ensure the sleeve is completely clean.
Do I really need to use Renewing Powder?
No, applying Renewing Powder is not a requirement of Fleshlight care. However, we strongly recommend using this product on your Fleshlight sleeve as it will help maintain the skin-like feel of the product and prevent the sleeve from feeling sticky. Do Not apply Renewing Powder to any of our clear sleeves as it may affect the transparency of the product.
What kind of lubricant should I use with my Fleshlight?
Our products should only ever be used with water-based lubricants. Any other type of lubricant may damage the sleeve over time.
How to use the Sleeve Warmer properly
Plug the Sleeve Warmer into any USB port or brick to begin the heating cycle. The Sleeve Warmer will heat to its maximum temperature and then shut off for 1-2 minutes before starting the next warming cycle. We recommend applying a few drops of lubricant to the Fleshlight sleeve before slowly working it onto the warming rod. This will help prevent any accidental tearing. Always clean your Sleeve Warmer after every use with warm water and Fleshwash.
Do Fleshlights contain phthalates?
Phthalates are “various salts or esters of phthalic acid used especially as plasticizers and in solvents.” We are pleased to assure you that the Fleshlight material DOES NOT CONTAIN phthalates.
Should I turn my sleeve inside out to dry?
We never recommend turning your sleeve inside out as this could cause micro-fissures, which may foster mold growth.
How do I find out who the next Fleshlight Girl or Fleshjack Boy is?
Sign up for our newsletter, located near the bottom of the main page of our website, to stay informed of upcoming releases and promotions!
What are FleshBucks?
For our most devoted customers, we've introduced our loyalty program to thank you for your commitment to our business. Now every time you shop with us, you can earn reward points which can be exchanged for future discounts and savings. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring friends to our site or writing a review for a purchased product.
Bronze Tier:
Earn 1 FleshBuck for every $1 spent
Silver Tier:
Earn 2 FleshBucks for every $1 spent
Gold Tier:
Earn 4 FleshBucks for every $1 spent
How do I purchase sleeve-only options?
Fleshlight Girl Sleeves:
https://www.fleshlight.com/collections/orgy
Classic Pink Sleeves:
https://www.fleshlight.com/collections/sleeves
https://www.fleshlight.com/collections/buy-2-get-1-free
Our smaller units, along with the Ice, Stamina Training Unit, Turbo, and Boost will not have a sleeve-only option.
Ordering & Payment Information
You may place an order online through the website or you may call into 1-888-804-4453 or +1-512-865-5266 (toll-free) for international orders and we can place the order for you over the phone. You do not need to create an account to place an order.
We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from ILF Inc.
Your personal information will be protected by the world's most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.
Can I use a prepaid card to purchase a Fleshlight?
Yes, you can! Make sure the card has been activated before making your purchase.
Shipping Information
Free shipping is offered on Domestic United States Ground Shipped orders only. IE: orders within the continent of US. This is offered via UPS' SurePost service. Free shipping is not valid on any air freight service. Free shipping is offered on qualifying orders once the order value meets or exceeds $100 USD. This amount can change from time to time, based on current promotions.
Tracking numbers are emailed out as soon as your package is scanned out of our warehouse system. The tracking number will not activate until UPS/USPS scan the package in at their sorting facility. This usually occurs around 7pm CST. If you are still having issues with your tracking number after this time, please email us at customerservice@fleshlight.com
No, we do not ship to freight forwarders.
No, we do not require a signature for delivery.
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as ILF, LLC. and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.
All shipping addresses can be modified before the order ships. Once your tracking number is available, we can intercept based on the shipping method.
- UPS Ground, 3 Day Select, 2nd Day Air and Next Day - Reach out to our customer service team with your order ID along with the correct shipping address before the order is delivered and we will have the address updated.
- UPS Surepost and USPS Priority Mail - We cannot guarantee that the address can be modified after the order has shipped. Send our customer service team your order ID along with the correct shipping address before the order is delivered and we will attempt to update the address with the shipper.
Contact Us to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.
Once you've received your package, contact us for an RMA number. DO NOT OPEN THE BOX! Simply write the RMA number on the box and ship the package to our facility. Use the address on Contact Us.
If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt.
We are sorry to hear that your package has not reached you! It is required that we wait 72 hours before considering a package lost as we often see packages arrive after the claimed delivery date. If the required 72-hour wait time has passed, please contact us immediately with your Order ID, Full Name, and Shipping Address so we can ensure there were no mistakes with the shipping information. Once verified, we will get a trace filed with UPS to log any possible theft or fraud, and then get a replacement order sent to you with the upgraded shipping.
DISCLAIMER: In the event of a missing or lost package, please be aware that, packages shipped with UPS Surepost or USPS Priority Mail only qualify for a replacement shipment based on the claim resolution. Packages shipped with UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air will qualify for either a replacement shipment or refund depending on the concluded UPS package investigation.
Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, South Africa, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen
Domestic Orders (within the United States)
How are domestic orders shipped?All orders are shipped via UPS or USPS. If we are shipping to a PO Box or an APO address, we can ship the order via UPS' SurePost or the U.S. Postal Service.
How long does shipping take?- Our facility ships its packages Monday through Friday.
- UPS operates Monday through Friday.
- Priority orders (Next-Day Air, 2nd-Day Air, and 3-Day Select) placed by 1PM Central time, Monday-Friday, will ship the same day, pending finalization of payment.
- Priority orders placed after 1PM will ship on the next business day, pending finalization of payment.
- All other orders are generally processed within 24 business hours; however, we reserve the right to ship these orders in 1-3 business days from the date that payment is finalized.
- Any order delayed due to payment failure, changes requested by the customer, incomplete/incorrect shipping address, or back-ordered items will not be eligible for a partial shipping refund and may result in increased processing time.
UPS SurePost
The UPS service takes on average 7-12 business days for delivery. While UPS is the main carrier USPS will make the final delivery.Â
Shipments to Hawaii, Alaska, Puerto Rico and Guam, will see extended delays as they are shipped via cargo, not air. Estimated delivery of 7 to 14 days after tendering to the U.S. Postal Service. The USPS tracking number will update once it arrives.
USPS PriorityPriority Mail service includes tracking and delivery in 1-3 business days.
RECOMMENDED for Alaska, Guam Hawaii & Puerto Rico, along with APO, DPO & FPO addresses
Standard shipping typically takes 1-5 business days to be delivered throughout the US. Prompt, dependable, cost-effective shipping; An economical choice for your shipment.
UPS 3 Day SelectDelivery is guaranteed by the end of the third business day. An ideal mix of economy and guaranteed delivery; Perfect for less time-sensitive shipment; Three free delivery attempts. UPS 3 Day Select is offered only in the 48 contiguous states.
UPS 2nd Day AirSelect this alternative to overnight shipping when you have the flexibility to allow an extra day. Delivery is guaranteed by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Ideal for shipments that do not need overnight service; guaranteed second-day delivery (excluding Alaska and Hawaii).
UPS Next Day AirGuaranteed delivery next business day by 10:30 a.m., 12:00 noon, or end of the day, depending on destination. Ideal for shipments that must arrive earlier in the business day; guaranteed service provides assurance of on-time delivery.
International Orders (outside the United States)
How are orders shipped to International Locations?All orders are shipped via UPS.Â
All orders are shipped via UPS Surepost or USPS Priority mail for orders addressed to PO Boxes and APO addresses.
Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.
Are duty fees included in the shipping price?International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount.
How will the items be declared in customs?We will declare the actual product value to customs, but name declarations are assigned per the following:
- Fleshlight Sleeve = Rubber Sleeve
- Fleshlight Case = Plastic Housing
- Lubricant = Water-Based Liquid
- Vibrators = Personal Massagers
- Mr. Limpys = Rubber Mold
Requests to ship your order as a "gift" will not be honored.
UPS Worldwide Express SaverMeet delivery requirements with this guaranteed, afternoon delivery service. Most International deliveries typically take from 2-5 business days, but are not guaranteed due to the fact that the package may take longer than expected to get through customs; for Asian countries, deliveries can take anywhere from 3-7 business days for the same reason. Door-to-door service with in-house customs clearance; up to three delivery attempts.
UPS Worldwide ExpressTake advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world. Delivery by 10:30 a.m. or 12:00 noon; second business day delivery to Europe; delivery within two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.
Returns
All items that are unopened and unused can be returned for product value. We will NOT accept opened/used items for return. All items must be returned within 30 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact us using any of the methods listed on our Contact Us page before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.
Orders arriving with damaged retail packaging do not qualify for replacement or a refund. Reshipped items, as a result from missing shipments, do not qualify for a refund.
Attn: Returns
7000 Burleson Road, Building C
Austin, TX 78744 Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!
If you believe an item is defective or if it is not the item you purchased, please email our customer service team at customerservice@fleshlight.com with your order ID (ex. US1234567FL) along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. Defective products are not eligible for refunds. Also, we do not need the incorrect/defective item back.
*** You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items. ***
If you would like a refund on an unopened item(s), please contact us to obtain an RMA number. We do not cover the shipping costs for returning an order to us. After we receive your return and inspect the returned merchandise, we will reimburse your credit card for the purchase price of the item as long as it is unopened/unused, less the original shipping fee.
Please allow us 10 business days from the time we receive your item to process your return.
Remember that we will not issue a partial product value refund on package deals; they must be returned all together! Any items that are returned to us used or opened will simply be disposed of and we will not issue a refund for them.
*** Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. ***
